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Privacy Policy

Below is everything you need to know about how we manage our privacy policy.

This Privacy Policy explains how Nevill Group Ltd trading as LuxShield (“LuxShield”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use our website, purchase products, or contact us.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. COMPANY DETAILS

LuxShield is a trading name of:

Nevill Group Ltd
Unit A4 Nup End Business Park
Nup End
SG3 6QJ
United Kingdom

For privacy-related enquiries, please contact us via the contact page on our website.

2. INFORMATION WE COLLECT

We may collect and process the following personal information:

Information You Provide Directly

Including but not limited to:

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Full name;
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Billing address;
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Shipping address;
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Email address;
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Telephone number;
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Vehicle details (where applicable);
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Window measurements or specifications;
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Installation requirements;
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Payment details;
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Messages submitted through contact forms.

Automatically Collected Information

When you use our website, we may automatically collect:

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IP address;
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Browser type;
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Device information;
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Operating system;
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Referral source;
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Website usage data;
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Cookies and tracking information.
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3. HOW WE USE YOUR INFORMATION

We use your information for legitimate business purposes including:

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Processing and fulfilling orders;
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Providing customer support;
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Responding to enquiries;
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Arranging installations;
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Delivering consultation services;
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Managing payments and fraud prevention;
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Improving our products and website;
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Sending service-related communications;
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Complying with legal obligations.
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Where you have consented, we may also use your information for marketing communications.

4. LEGAL BASIS FOR PROCESSING

Under UK GDPR and applicable data protection laws, we process personal data based on:

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Performance of a contract;
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Legitimate business interests;
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Legal obligations;
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Customer consent where required.
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5. PAYMENT INFORMATION

Payment transactions may be processed by third-party payment providers.

LuxShield does not store full credit or debit card details on its servers.

Customers are responsible for ensuring payment information submitted is accurate and authorised.

6. INTERNATIONAL SHIPPING AND DATA TRANSFERS

As LuxShield ships worldwide, your information may be transferred internationally to:

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Shipping carriers;
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Customs authorities;
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Payment providers;
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Technology service providers.
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Where international data transfers occur, we take reasonable steps to ensure appropriate safeguards are in place.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

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Improve user experience;
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Analyse website traffic;
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Remember preferences;
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Support ecommerce functionality;
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Deliver advertising and analytics.
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Users may disable cookies through their browser settings; however, certain parts of the website may not function correctly.

8. MARKETING COMMUNICATIONS

If you opt-in to receive marketing communications, we may send:

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Product updates;
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Promotional offers;
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Company news;
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Service announcements.
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You may unsubscribe at any time using the unsubscribe link in emails or by contacting us.

9. SHARING OF INFORMATION

We may share personal information with trusted third parties including:

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Payment processors;
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Delivery and courier companies;
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Installation partners or contractors;
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Website hosting providers;
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IT and security providers;
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Legal or regulatory authorities where required.

We do not sell personal data to third parties.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

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Fulfil contractual obligations;
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Maintain business records;
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Resolve disputes;
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Comply with legal and tax requirements.
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Retention periods may vary depending on the type of information and applicable legal obligations.

11. DATA SECURITY

LuxShield takes reasonable technical and organisational measures to protect personal information against:

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Unauthorised access;
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Loss;
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Misuse;
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Alteration;
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Disclosure.
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However, no internet transmission or storage system can be guaranteed completely secure.

Customers submit information at their own risk.

12. CUSTOMER RIGHTS

Subject to applicable law, customers may have rights including:

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Access to personal information;
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Correction of inaccurate data;
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Deletion of personal data;
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Restriction of processing;
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Objection to processing;
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Data portability;
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Withdrawal of consent.
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Requests may be submitted through our contact page.

We may require proof of identity before processing requests.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

LuxShield is not responsible for the privacy practices, content, or security of external websites.

Users access third-party websites at their own risk.

14. CHILDREN’S PRIVACY

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

15. CCTV AND SITE SECURITY

Where applicable, CCTV may operate at our business premises for security, crime prevention, and health and safety purposes.

Recorded footage may be retained for a reasonable period and disclosed where legally required.

16. BUSINESS TRANSFERS

In the event of a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred as part of that transaction.

17. CHANGES TO THIS PRIVACY POLICY

LuxShield reserves the right to amend this Privacy Policy at any time.

The latest version will always be published on the website.

Continued use of the website following updates constitutes acceptance of the revised Privacy Policy.

18. CONTACT INFORMATION

For any privacy-related enquiries or requests, please contact LuxShield through the contact page on our website.